Returns & Exchanges

At GL.iNet, we offer a 30-day money-back guarantee to ensure you are fully satisfied with your networking hardware. If your device is defective or does not meet your expectations, we provide a streamlined process for returns and exchanges.

Return Process

• 1.
  Initiate a Request

  Contact our support team within 30 days of delivery with your order number and a brief explanation for the return.

• 2.
  Receive Return Authorization

  Once approved, you will receive a Return Merchandise Authorization (RMA) number and the specific shipping address for our warehouse.

• 3.
  Pack and Ship

  Securely package the device in its original packaging with all included cables and manuals, clearly marking the RMA number on the outside.

• 4.
  Inspection and Refund

  After our technicians inspect the hardware to ensure it is in original condition, your refund or replacement will be processed within 5-7 business days.